At Pawlics, we want your order to arrive safely and as quickly as possible. Please read our Shipping Policy carefully before placing your order.

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1. Where We Ship

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We currently ship to the following countries and regions:

• United States (all 50 states)

• United Kingdom

• Australia

• Spain

• France

• Other EU and international destinations (selected at checkout)

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2. Processing Time

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All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods (e.g. Christmas, Black Friday) processing may take up to 5 business days.

You will receive an email confirmation when your order has been dispatched, including your tracking number where available.

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3. Estimated Delivery Times

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Delivery estimates below are from the date of dispatch:

• United States: 7 to 14 business days

• United Kingdom: 7 to 14 business days

• Australia: 10 to 18 business days

• Spain: 7 to 14 business days

• France: 7 to 14 business days

• Other international destinations: 10 to 21 business days

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These are estimates only and not guaranteed delivery dates. Delays may occur due to customs clearance, local postal services, weather conditions or other circumstances outside our control.

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4. Shipping Costs

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Free standard shipping is available on all orders to the USA and UK. Shipping costs for other destinations, if applicable, will be displayed clearly at checkout before you complete your purchase.

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5. Order Tracking

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Once your order has been dispatched, you will receive a tracking number by email. You can use this number to track your order at www.pawlics.co/track-order or on the carrier's website. Please allow up to 48 hours for tracking information to become active.

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6. Customs, Duties & Taxes

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Orders shipped outside the European Union may be subject to import duties, customs fees and local taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

We are not responsible for delays caused by customs processing. If you are unsure about potential charges in your country, we recommend contacting your local customs authority before ordering.

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7. Lost or Delayed Packages

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If your tracking shows no movement for more than 10 business days, or if your estimated delivery window has passed, please contact us at pawlics.support@gmail.com. We will investigate with the carrier and work to resolve the situation as quickly as possible.

Claims for lost packages must be submitted within 30 days of the original order date.

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8. Incorrect Address

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Please ensure your shipping address is accurate and complete before completing checkout. Pawlics is not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@pawlics.co — we will do our best to correct it before dispatch.

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9. Contact

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• Email: pawlics.support@gmail.com

• Website: www.pawlics.co/contact

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