At Pawlics ("we", "our", "us"), are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit www.pawlics.co and place an order with us.

Pawlics is headquartered in Portugal and operates as a data controller under the General Data Protection Regulation (GDPR / RGPD – Regulation EU 2016/679) and the Portuguese Personal Data Protection Law. We also comply with applicable privacy laws in the United Kingdom (UK GDPR), the United States, Australia (Privacy Act 1988), Spain, and France (Loi Informatique et Libertés).

​

1. Who We Are

​

Business name: Pawlics

Country of establishment: Portugal, European Union

Contact email: pawlics.support@gmail.com

Website: www.pawlics.co

​

2. What Personal Data We Collect

​

We may collect the following categories of personal data:

• Identity data: name, surname

• Contact data: email address, phone number

• Delivery data: shipping address, postal code, country

• Payment data: payment method details (processed securely by our payment provider — we do not store full card numbers)

• Technical data: IP address, browser type, device type, operating system

• Usage data: pages visited, time on site, referring URLs, clicks

• Marketing data: preferences for receiving communications from us

​

3. How We Collect Your Data

​

• Directly from you when you place an order, create an account or contact us

• Automatically via cookies and tracking technologies when you browse our website

• From third parties such as payment processors (Stripe, PayPal), shipping partners, and advertising platforms (Meta, Google)

​

4. How We Use Your Data

​

We use your personal data for the following purposes:

• To process and fulfil your orders (legal basis: performance of a contract)

• To communicate with you about your order, delivery and any issues (legal basis: performance of a contract)

• To send you marketing communications if you have opted in (legal basis: consent)

• To improve our website and customer experience (legal basis: legitimate interests)

• To comply with our legal obligations under EU, UK and applicable national law (legal basis: legal obligation)

• To detect and prevent fraud (legal basis: legitimate interests)

​

5. How Long We Keep Your Data

​

• Order data: 10 years (as required by Portuguese commercial and tax law)

• Marketing data: until you withdraw consent or unsubscribe

• Website analytics data: up to 26 months

• Customer support records: 3 years after the last interaction

​

6. Who We Share Your Data With

​

We share your data only when necessary and with appropriate safeguards:

• Shipping and logistics partners (to fulfil your order)

• Payment processors (Stripe, PayPal or similar) for secure payment handling

• Supplier platforms (AutoDS and associated suppliers) to process and dispatch your order

• Marketing platforms (Meta, Google) for advertising — only with your consent or under legitimate interest with opt-out options

• Legal and regulatory authorities when required by law

We do not sell your personal data to third parties.

​

7. International Data Transfers

​

Your data may be transferred to countries outside the European Economic Area (EEA), including the United States. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or we rely on adequacy decisions where available.

For UK customers: transfers outside the UK are made in accordance with UK GDPR adequacy regulations.

For Australian customers: we comply with the Australian Privacy Principles regarding cross-border disclosure.

​

8. Your Rights

​

Depending on your country of residence, you may have the following rights:

• Right to access your personal data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten")

• Right to restriction of processing

• Right to data portability

• Right to object to processing based on legitimate interests

• Right to withdraw consent at any time (without affecting prior processing)

• Right to lodge a complaint with a supervisory authority

EU/Portugal: Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt

UK: Information Commissioner's Office (ICO) — www.ico.org.uk

Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au

Spain: Agencia Española de Protección de Datos (AEPD) — www.aepd.es

France: Commission Nationale de l'Informatique et des Libertés (CNIL) — www.cnil.fr

To exercise your rights, contact us at: pawlics.support@gmail.com

​

9. Data Security

​

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers.

​

10. Children's Privacy

​

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have collected data from a child, please contact us immediately at pawlics.support@gmail.com

​

11. Changes to This Policy

​

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

​

12. Contact Us

For any privacy-related questions or to exercise your rights:

• Email: pawlics.support@gmail.com

• Website: www.pawlics.co/contact

​

​

​

​

​

​

​